Appointments may be booked in several ways:
Book appointments Online
You can use our Online Service, the NHS App to book appointments online. If you already have your login details please click the Login button link below. If you do not have a username and password, click the ‘Register for online services’ button link below, you will be redirected to the NHS App login page, click Create an account and complete the form. Once this is done you can now login to use the NHS App services.
NHS App
By Phone
Patients can book an appointment by calling reception on 0208 578 8255.
In Person
Patients can visit the surgery and book an appointment with the receptionist.
Out of Hours
NHS 111
NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:
You need medical help fast but it’s not a 999 emergency.
You think you need to go to A&E or need another NHS urgent care service.
You don’t know who to call or you don’t have a GP to call.
You need health information or reassurance about what to do next
Emergencies
What is an Emergency?
If you or someone else experiences the symptoms below and you feel it is serious and could be life threatening and cannot wait, go to the nearest Accident and Emergency (A&E) Department or call 999
Symptoms include
Anaphylactic shock (swelling of mouth and throat)
Black stools or rectal bleeding
Breathlessness
Chest pain
Collapse, unconscious, coma
Non-blanching rashes (the glass test)
Seizures that are prolonged
Severe abdominal pain
Suspected stroke
Vomiting blood
Emergencies will be dealt with as a priority
A&E
The nearest A&E department is at Ealing Hospital, however you can also use the NHS Choices search tool, to find the nearest A&E to you
Paediatrics A&E
Please be aware that the Ealing Hospital A&E cannot treat children. The below hospitals have Paediatrics A&E:
Hillingdon Hospital, Pield Heath Rd, Uxbridge UB8 3NN
West Middlesex University Hospital, Twickenham Rd, Isleworth TW7 6AF
St Mary’s Hospital, Praed St, London W2 1NY
Northwick Park Hospital, Watford Rd, Harrow HA1 3UJ
Chelsea and Westminster, 369 Fulham Road, London, SW10 9NH
NHS 111 Urgent Care Services
Call 111 if you need medical help fast, but it’s not life-threatening. For example if you:
Think you need to go to hospital
Don’t know who to call for medical help
Don’t have a GP to call
Need medical advice or reassurance about what to do next
Cancelling Your Appointment
Missed appointments waste valuable doctor and nurse time and can delay care for other patients.
You can cancel by calling us on 0208 578 8255, using Systm Online, or speaking to Reception in person.
Please let us know in advance if you cannot attend so we can offer the appointment to someone else.
Home Visits
It is clinically better for you to be seen at the surgery where we have better facilities, diagnostic aids and lighting to assess you. We work closely with Ealing Community Transport to bring patients to the surgery where possible.
Home visits are ONLY for housebound patients and for those too ill to attend the surgery. Home visits are not for those who do not have transport.
If you need a home visit please contact the surgery as early as possible in the morning, before 11:00am, and give one of our receptionists details. A GP will call you back for more information and confirm whether a home visit is appropriate depending on the urgency of your needs.