Non-urgent advice: 2025/26 Access Improvement Plan
Our practice and Primary Care Network (PCN) are focused on enhancing patient care by delivering timely and appropriate services. We aim to have 90% of calls answered within 10 minutes and respond to 90% of online consultations by the end of the next working day by Q4 2025.
We are also working to increase digital access, targeting a 10% rise in NHS App registrations per practice, with a goal of reaching at least 75%. Continuity of care for vulnerable patients is a key priority, with efforts to ensure that 2% of patients have a continuity of care flag.
Additionally, we will continue to improve patient satisfaction through annual surveys and engagement events by the end of 2025.
We are also working to increase digital access, targeting a 10% rise in NHS App registrations per practice, with a goal of reaching at least 75%. Continuity of care for vulnerable patients is a key priority, with efforts to ensure that 2% of patients have a continuity of care flag.
Additionally, we will continue to improve patient satisfaction through annual surveys and engagement events by the end of 2025.
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SystmOnline allow you to:
- Manage appointments
- Request repeat medication
- Update demographic details
- Message healthcare service
NHS App allow you to:
- Manage appointments
- Request repeat medication
- Update demographic details
- Message healthcare service